It comes as no surprise that IT maintenance and management is a pain point for small businesses. Perhaps they don’t have the resources to perform in-house maintenance because they lack the funds to hire trained technicians, a practice which leads them to rely on existing resources to make it happen. Unfortunately, this leads to inconsistent maintenance at best, a practice that can be both dangerous and wasteful in the long term. We’re here to tell you that not only is proactive maintenance important, but that remote maintenance is the best way to make it happen.
If you don’t take advantage of proactive maintenance, even the slightest issue can cause significant setbacks. For an organization that performs maintenance occasionally but not often, that company’s productivity might range from exceptional to nothing at all, all in accordance with the operational state of their IT resources. If computers crash, productivity can grind to a screeching halt. If a server fails, data loss can happen. If a security threat worms its way onto your network, your data can be compromised. All of this can contribute to situations when your organization cannot function as it is supposed to.
The opposite can also be true. Being proactive with your IT maintenance means that you can identify issues before they become major problems, a practice which allows you to address them before they become too serious. You can replace that computer that sounds like an airplane taking off. You can replace that server unit before it fails. You can keep hackers away from your infrastructure. In other words, you go from being reactive to issues to being proactive, which prevents downtime and the costs that it can accrue.
Remote maintenance is an excellent way to take full advantage of proactive maintenance. You don’t need to wait for a technician to arrive on-premises to get the help you need. Most issues that your IT infrastructure will encounter can and should be resolved remotely. This makes things much more convenient for your company and eliminates a lot of the unnecessary costs associated with on-site visits. Plus, patches and security updates can be applied remotely too, meaning that they can be issued as they are released.
Remote maintenance can be performed at a moment’s notice, which is something that might make all the difference when it comes to preventing downtime. This is especially true for issues that demand an immediate response, as technicians can simply remote into your systems to resolve the issue. Downtime is essentially eliminated in this way, meaning that you can dodge that bullet that so often strikes at the heart of businesses all over the world.
When on-site visits are unavoidable, you can avoid paying multiple bills. In a sense, you are paying for a technician’s travel time to and from the office, as well as the downtime that occurs as a result of the incident. That’s not even mentioning the time spent by your staff who, by the way, are still on the clock while you are suffering from the technical challenge that has ceased your operations. It’s easier and less costly to just avoid the on-site visit and have the problem resolved remotely.
R&L IT & Telecom Consultants can help your organization get started with remote technology maintenance and management. To learn more about how we can keep your organization functional with minimal on-site visits and no surprise invoices, reach out to us at (718) 685-2959.