Professional services run the world. As a result, it is imperative that they innovate with the times. It is increasingly important that professional services companies keep their finger on the pulse of new technology. Let’s take a look at some of the technology that can benefit professional services companies.
Many people who work in professional services were trained to do their job before the information age and often write off technology's effectiveness. While it is important to know the fundamentals today there are plenty of options that can get employees out from under the minutiae that makes up about a third of their tasks. The professional services industry is filled with some of the oldest professions and some of the newest. Either way, there is a better way.
In professional services, it is important that you are the authority you are paid to be. Today, there are solutions designed for the professional services firm in mind. Here are a couple examples:
It’s true that professional services tend to create a lot of paperwork. In fact, dealing with said paperwork can be a job for several people, depending on the size of the outfit. This can actually be counterproductive to a business’ aims as paying people to file papers all day seems like a waste of money when there is technology that can provide an alternative.
Document management is an opportunity to streamline the management of all of your business’ crucial information. A document management system (DMS) presents an opportunity for the professional services company to scan a document once and then file it away in a secure database. One it’s in the database it can be called from any device from anyplace. This can work to enhance patient care for a healthcare practice, speed up litigation for a law practice, or simply ensure that anyone in the field has access to the resources they need.
Professional Services Automation (PSA) is a software platform designed to be used by professional services companies. It functions as an end-to-end management resource. It provides options to manage comprehensive service delivery, customer relationships, time management and much more.
With a CRM (Customer Relationship Management) component built in--as well as several other useful integrations--the PSA provides an easy-to-use interface that can be accessed from anywhere. The accessibility provides for additional options, such as the means to integrate payroll software, scheduling and the aforementioned CRM capabilities, and even an online marketplace. This provides businesses the resources needed to effectively manage their entire business from one centralized platform.
There’s no doubt that the professional services industry is competitive. By deploying technology to help move your business forward, you will indeed be the authority you need to be to excel in your market. For more information about technology used in professional services, contact R&L IT & Telecom Consultants today at (718) 685-2959.