Businesses have long used telephony solutions of some sort, but the traditional landline is an archaic piece of technology in the modern office. You can take your organization to the next level with a more dynamic and flexible solution, one that has the same features without all of the headaches associated with traditional telephone systems. A Voice over Internet Protocol (VoIP) solution can completely change your communications for the better.
The major differences between VoIP and landlines are substantial. With landlines, the technology has not changed much over the years, and you probably have the same telephone lines that existed back when you started your business. Your handsets hook up to your local telephone company’s infrastructure, the center responsible for relaying the calls. With VoIP, on the other hand, the Internet is used to transfer calls. This is a major difference that cannot be ignored. While it relies on Internet connectivity, it also reduces unnecessary expenses, which is invaluable for small businesses and enterprises alike.
VoIP can do just about everything that the traditional landline telephone solution can do, even more so. All features like conference calling, call forwarding, voicemails, extensions, putting users on hold, and more are present here and can be utilized by your staff as needed. VoIP even has features that are impossible through your traditional landline system, like voice and video chat integration, instant messaging, and more. In other words, it is a dynamic solution that fits right into today’s workplace.
Adding new users to your landline infrastructure can be considered difficult, as it entails new wires for the handsets, the purchasing of new hardware to take calls, and the allocation of space for new offices and workstations. Some of these frustrations do still exist for VoIP, but the important thing is that you typically don’t have to run new wires or revamp tons of space just to do so. As long as you have the hardware, VoIP makes adding new users easy, as VoIP applications can be installed on mobile devices, laptops, or desktops with ease. You don’t need to hook them up to your phone infrastructure or run new wires. All you need to do is create an account, assign an extension, hook them up to hardware, and install the software on that device.
The concept of “cord cutting” is nothing new, especially with media streaming applications replacing television, and VoIP takes this one step further. Companies often bundle services together, creating more expenses for services that are either underutilized or completely unnecessary. Sometimes telephone companies might bundle together television services or Internet services, but it’s simply a waste if you don’t need all of these services. VoIP eliminates this by letting you use a pre-existing service—the Internet—for voice communication, and since you are practically guaranteed to use the Internet, you’re not wasting any revenue on it. VoIP also makes costs more flexible and scalable to your needs, making it budget-friendly and customizable.
VoIP can be a wonderful asset for businesses that want to reimagine their communication infrastructure. If you need a hand getting started, we would be happy to help. To learn more about what we can do for your business, reach out to us at (718) 685-2959.